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Hi Michael,

Thank you for posting on Microsoft Communities.

I understand that the webcam on your Acer laptop is not getting detected. Appreciate your efforts which you have put to fix the issue. This issue could have occurred due to missing webcam drivers.

Let’s try to narrow down to see what exactly is causing this issue and try to fix it.

• Acer Aspire V5-571P Drivers Download This page contains the list of device drivers for Acer Aspire V5-571P. To download the proper driver, first choose your operating system, then find your device name and click the download button.
• Tags Acer Aspire F5-571 drivers for windows 10 Acer Aspire F5-571 drivers windows 8.1 Acer F5-571 drivers Previous Acer Aspire F5-572G drivers download Next Acer Aspire F5-572 drivers download.

Please assist me with the following information related to this issue:

Acer Aspire V5-571-6891

1. What is the exact/complete model of your Acer laptop?
2. When you say you have run the diagnostics program, which diagnostics program are you referring to?

Acer Aspire Bluetooth Driver

Please follow the method mentioned below:

Method 1:

If you haven't run the following fixit, please go ahead and run it. This fixit will automatically diagnose and fix problems with hardware which are not detected by the device manager or when they are not working.

Hardware devices are not working or are not detected in Windows

Method 2:

I suggest you to follow the steps mentioned in the following link and check. There are possibilities that the drivers for the webcam might have released through optional Windows updates.

Download and install drivers

Method 3:

You may run the Acer Hardware Vendor Detection Utility to find the correct drivers for my computer and check if it helps:

If the issue persist, I suggest you to get in touch with Acer support team for further assistance on this issue. Refer to the following link:

Please update us on the status of the issue to assist you further.